Author: Michael Mancinone

Employee Net Promoter Scores (eNPS) are the outcome of a simple equation – subtract the percentage of ‘detractors’ (those who wouldn’t recommend your company as a place to work) from the percentage of ‘promoters’ (those who would recommend your company as a place to work)...

Unconscious bias often occurs when an interviewer makes an unfair judgment on a candidate without realising it. This bias can come from the interviewer’s attitudes toward the candidates’ race, gender, culture and/or age. It can also come from the interviewer’s previous experience, background, and personality. Common sources...

There are strengths and weaknesses to eNPS which must be considered when answering your question. These are as below: 1.PROS eNPS has strong face validity and is simple to interpret. Employees view it as an accurate, easy to read metric, and can therefore readily interpret it and...

Digital transformation has been a popular discussion topic within HR and other fields in recent years. Yet, most of the time, strategical methods to approach this matter are not included in these exchanges of views. HR executives should involve all employees within their organization in the...

There is no shortage of productivity boosting tips available, ranging from those which are easy to implement (e.g. to-do lists) to those which are difficult to get away with (e.g. taking a nap under your desk). The key question is which of these tips are proven...

Many organizations implement diversity initiatives with the intention of capturing the innovation, performance, and retention benefits provided by diverse workplaces[1]. However, a recently released report from the Diversity Council of Australia has found these initiatives often fail to achieve their desired outcomes – to the...