PwC’s HR Technology Survey 2020

The PwC’s HR Technology Survey 2020 studies how human resources technology investments have successfully improved organizational performance worldwide. The data from this report was gathered from 600 HR and HR tech professionals.

Some key findings from this report include:

  • Finding, attracting and retaining talent; Developing people to reach their full potential and Improving the employee experience were rated as the top 3 most important goals for HR leaders when making technology investment decisions. These are also the most concerning issues for most HR leaders.
  • Based on these, it’s understandable when a majority of HR executives claimed that talent acquisition tools, employee experience tools and career development tools will be their areas of focus in the next 12-24 months.
  • More than 70% of surveyed professionals believed that they will be investing more in HR technology.
  • When comparing organizations with cloud deployment and those without, it is claimed that organizations that have been implementing cloud-based HR have seen more positive changes in productivity, employee experience, talent attraction and retention as well as being able to gain more valuable workforce insights.
  • Over 70% of surveyed HR professionals claimed that they planned to implement cloud-based HR systems in 2020.
  • There is a big gap between the views of management and employees on how effective HR tech is in improving their organisational performance and employee experience. Although half of the surveyed senior executives believed that HR tech has increased productivity, only 22% of employees agreed so. There are also much less of staff members thought that HR Tech has positive impact on cost-saving, talent retention or behaviour changing.
  • The most common approaches organizations have been using to enhance the implementation of HR Tech include training, leadership communication, employee incentives, gamification and journey mapping. However, only 40% of survey respondents thought training was an effective method when it was used by 50% of organisations. On the other hand, while only being adopted by 20% of organisations, nearly half of professionals believed this is an effective approach.

Full report here.