2020 Global Employee Experience Trends – Qualtrics

The Qualtrics’ 2020 Global Employee Experience Trends report studies the experience at work of employees around the world. The report gathers data from more than 13, 000 respondents, most of whom are full-time employees in 12 different regions.

Some main findings from this report include:

  • On average, more than half of professionals are engaged in their work globally, with the highest engagement seen in the US, France and Canada. On the other hand, Japan, Germany and Singapore record the lowest engagement rate.
  • People who have been with their organizations for 4-5 years have the highest engagement rate, while people whose tenure is 1-2 years have the lowest engagement.
  • Employees whose organizations have been implementing feedback program record a higher engagement score compared to those whose organizations don’t have feedback procedures in place.
  • More than 60% of respondents believed that having their feedback reviewed and listened by managers is highly important.
  • Although more than 60% of employees globally claimed that they had feedback opportunities, only 35% of them reported their organisations have acted on their feedback.
  • It’s evident that organisations that act on employees feedback have much higher engagement score compared to organizations that don’t
  • A majority of employees indicated that there are always change happening within their companies. Of people who are experiencing change at work, nearly 80% of them claimed to have the ability to give feedback. On the other hand, only half of the employees who are not experiencing change at work get a chance to provide feedback.
  • Data also shows that during change, if employees are asked for feedback more frequently, they tend to have higher engagement level.
  • Less than 20% of respondents said that they would leave their organisation within 1 year.
  • Retail, healthcare and telecoms have the highest risk of employees leaving their organization within 1 year, while finance, manufacturing and IT have the lowest attrition risk.
  • Australia, New Zealand and the UK have the highest attrition risk while Thailand, Japan and Germany have the lowest rate for this matter.

Full report here.